Shipping/General Information
Shipping is based on the order amount and calulated using the following table:
ORDER AMOUNT...................SHIPPING COST
0 to 9.99 ............................. 7.95
10.00 to 19.99 ...................... 9.95
20.00 to 29.99 .................... 10.95
30.00 to 39.99 .................... 11.95
40.00 to 49.99 .................... 12.95
50.00 to 59.99 .................... 13.95
60.00 to 69.99 .................... 14.95
70.00 to 79.99 .................... 15.95
80.00 to 89.99 .................... 16.95
90.00 to 99.99 .................... 17.95
100.00 up ..........................FREE
Allow 2-3 days for processing.
If you need your item by a specific date, please give us a call at (949)673-7021!
During hot weather months, we highly recommend that you use an expedited shipping method to ensure that your candy arrives in the great condition you expect and need. We do include ice packs and insulating packing material in expedited orders. We NO longer include ice packs for Ground shipments as the ice packs melt long before your package arrives and do not last more than 1 day when it’s hot. We will include ice packs for the following shipment methods only: Next Day Air, Second Day Air, and Ground shipments to areas within Southern California.
We will not be held responsible for any item that arrives melted. Please ensure that your product arrives in good condition by choosing an expedited shipping method. We also do not recommend that you put these candies in the refrigerator after you receive them as this may change the color of the candy; try to keep the candy at a cool room temperature.
We also reserve the right to hold your package if ordered on a Thursday or Friday and ship it out on the following Monday. We do not want your package to sit in a carriers truck/warehouse over a hot weekend and possibly melt!
Return Policy
In the event of a return that is our fault we do not charge a restocking fee. In all other cases a restocking fee of 15% will be charged and additionally, the customer will be responsible for the cost of return shipping. No returns are accepted without approval. All returned merchandise must be shipped prepaid.
A Return Merchandise Authorization (RMA) number is required for all refunds. Refunds will not be made for merchandise arriving without a valid RMA number. All return claims must be reported within one (1) business day of your order receipt as determined by the delivery agent (Fed Ex, UPS, etc.) in order to obtain an RMA number. RMA numbers are only valid for ten (10) days from the date of issue and we must receive the product back within those ten (10) days. Special orders cannot be returned. Balboa Candy will refund the cost of your candy less shipping charges when it is received in an unopened, resalable, and new condition.
Balboa Candy is not responsible for the cost of shipping back to our warehouse unless the product was defective or was not what the customer ordered. In the event that an item is not what you ordered, we ask that you check the packing slip enclosed with your candy and the e-mail confirmation you received when you placed your order to make sure that you didn’t receive what you order. Balboa Candy will not be held responsible for heat damage when you choose the standard ground shipping method.
We recommend shipping any candy that has the potential to melt using the overnight or the 2-3 day express method during warmer months. Please see our Warm Weather Shipping Policy below. All returns must be pre-approved by contacting customer service.
All returns should be sent to:
Balboa Candy
304 Main Street, Newport Beach, CA 92661
ORDER AMOUNT...................SHIPPING COST
0 to 9.99 ............................. 7.95
10.00 to 19.99 ...................... 9.95
20.00 to 29.99 .................... 10.95
30.00 to 39.99 .................... 11.95
40.00 to 49.99 .................... 12.95
50.00 to 59.99 .................... 13.95
60.00 to 69.99 .................... 14.95
70.00 to 79.99 .................... 15.95
80.00 to 89.99 .................... 16.95
90.00 to 99.99 .................... 17.95
100.00 up ..........................FREE
Allow 2-3 days for processing.
If you need your item by a specific date, please give us a call at (949)673-7021!
During hot weather months, we highly recommend that you use an expedited shipping method to ensure that your candy arrives in the great condition you expect and need. We do include ice packs and insulating packing material in expedited orders. We NO longer include ice packs for Ground shipments as the ice packs melt long before your package arrives and do not last more than 1 day when it’s hot. We will include ice packs for the following shipment methods only: Next Day Air, Second Day Air, and Ground shipments to areas within Southern California.
We will not be held responsible for any item that arrives melted. Please ensure that your product arrives in good condition by choosing an expedited shipping method. We also do not recommend that you put these candies in the refrigerator after you receive them as this may change the color of the candy; try to keep the candy at a cool room temperature.
We also reserve the right to hold your package if ordered on a Thursday or Friday and ship it out on the following Monday. We do not want your package to sit in a carriers truck/warehouse over a hot weekend and possibly melt!
Return Policy
In the event of a return that is our fault we do not charge a restocking fee. In all other cases a restocking fee of 15% will be charged and additionally, the customer will be responsible for the cost of return shipping. No returns are accepted without approval. All returned merchandise must be shipped prepaid.
A Return Merchandise Authorization (RMA) number is required for all refunds. Refunds will not be made for merchandise arriving without a valid RMA number. All return claims must be reported within one (1) business day of your order receipt as determined by the delivery agent (Fed Ex, UPS, etc.) in order to obtain an RMA number. RMA numbers are only valid for ten (10) days from the date of issue and we must receive the product back within those ten (10) days. Special orders cannot be returned. Balboa Candy will refund the cost of your candy less shipping charges when it is received in an unopened, resalable, and new condition.
Balboa Candy is not responsible for the cost of shipping back to our warehouse unless the product was defective or was not what the customer ordered. In the event that an item is not what you ordered, we ask that you check the packing slip enclosed with your candy and the e-mail confirmation you received when you placed your order to make sure that you didn’t receive what you order. Balboa Candy will not be held responsible for heat damage when you choose the standard ground shipping method.
We recommend shipping any candy that has the potential to melt using the overnight or the 2-3 day express method during warmer months. Please see our Warm Weather Shipping Policy below. All returns must be pre-approved by contacting customer service.
All returns should be sent to:
Balboa Candy
304 Main Street, Newport Beach, CA 92661
